Back to All Partners FIVE9 INVITE Networks is an authorized Five9 partner, delivering cloud contact center implementation, integration, and ongoing managed services for enterprise and mid-market organizations in Salt Lake City, Phoenix, and the greater Mountain West. INVITE handles Five9 platform deployment, IVR and routing configuration, CRM integration, and ongoing administration — so your contact center team focuses on customer outcomes rather than managing CCaaS infrastructure. TL;DR: Five9 is a leading cloud contact center platform — built for intelligent routing, AI-powered agent assistance, workforce optimization, and seamless CRM integration. INVITE Networks deploys and manages Five9 as a fully supported engagement, from migration through ongoing optimization. This page is for IT directors and CX leaders evaluating a Five9 partner who can own the full deployment and management lifecycle. What does INVITE Networks deliver as a Five9 partner? As an authorized Five9 partner, INVITE Networks provides end-to-end cloud contact center services — not just licensing. INVITE architects the Five9 environment to fit your existing telephony infrastructure, CRM platform, and workforce management requirements, then manages the migration from on-premises systems or legacy CCaaS tools. For organizations in Salt Lake City, Phoenix, and the greater Mountain West evaluating a move to Five9, INVITE brings the implementation depth to turn a complex contact center platform into a managed, production-ready system. INVITE’s engagement model covers Five9 tenant provisioning, inbound and outbound campaign configuration, IVR flow design, ACD routing strategy, supervisor dashboard setup, and user onboarding. Post-deployment, INVITE’s managed services team handles ongoing Five9 administration — making the platform an operational asset rather than an ongoing IT project. Why do Salt Lake City, Phoenix, and Mountain West organizations choose INVITE for Five9? The gap between a licensed Five9 environment and a well-running contact center is implementation quality and ongoing operational support. INVITE Networks gives mid-market organizations in Utah and Arizona a partner who understands both the Five9 platform and the operational pressures of contact center environments — agent management, IVR maintenance, reporting requirements, and the pressure to reduce handle time without sacrificing customer satisfaction. A Phoenix-based insurance company with 80 agents engaged INVITE to migrate from an on-premises contact center platform to Five9. INVITE completed the migration in six weeks with no service disruption, implemented Five9 Intelligent Virtual Agent (IVA) for after-hours self-service, integrated Five9 with Salesforce for automatic case creation and screen pops, and now manages the Five9 environment monthly — eliminating the need for an internal contact center platform administrator. How does INVITE deploy and manage Five9 as part of its managed services? INVITE follows a structured Five9 deployment model: discovery and design, tenant provisioning, IVR and routing configuration, CRM integration, user acceptance testing, go-live, and ongoing operations. The discovery phase captures routing requirements, queue structures, IVR flows, CRM data mapping, and reporting needs — ensuring the Five9 configuration reflects actual contact center workflows before agents go live. Post-deployment, INVITE’s managed services team provides ongoing Five9 administration — handling routing changes, IVR updates, user lifecycle management, and performance reporting. INVITE integrates Five9 into broader compliance and security frameworks, ensuring call recording, data residency, and access control policies meet PCI DSS, HIPAA, or SOC 2 requirements relevant to the organization’s industry. What Five9 modules does INVITE deploy and manage? INVITE Networks architects and deploys Five9’s full suite of cloud contact center capabilities based on each organization’s contact center model. For inbound contact centers, INVITE configures Five9 ACD with skills-based routing, priority queuing, and overflow management — ensuring every customer interaction is routed to the best available agent efficiently. For outbound and blended environments, INVITE deploys Five9’s predictive and progressive dialer capabilities with compliance controls for TCPA and do-not-call list management. INVITE also deploys Five9 Intelligent Virtual Agent (IVA) for AI-powered self-service, allowing customers to resolve routine inquiries without agent involvement. For workforce management, INVITE implements Five9 WFO — delivering scheduling, adherence tracking, and quality management in a single integrated platform. Organizations evaluating AI-assisted agent performance can engage INVITE to implement Five9 Agent Assist, which surfaces real-time knowledge base articles and next-best-action guidance during live customer interactions. Looking for a Five9 partner who manages the platform, not just sells it? Contact INVITE to discuss a Five9 engagement for your organization. Frequently Asked Questions: Five9 Cloud Contact Center Is INVITE Networks an authorized Five9 partner? Yes. INVITE Networks is an authorized Five9 partner, with trained and certified technical staff who have completed Five9’s partner program requirements. INVITE provides Five9 licensing, professional services, and ongoing managed support for organizations in Salt Lake City, Phoenix, and surrounding markets. Can INVITE manage our Five9 environment if we don’t have an internal CCaaS team? Yes. INVITE’s managed services model is designed for organizations that want enterprise-grade cloud contact center capabilities without building an internal platform operations team. INVITE handles all Five9 administration, configuration changes, user lifecycle management, and performance reporting under a defined SLA. How does INVITE integrate Five9 with our CRM platform? INVITE has delivered Five9 integrations with Salesforce, Microsoft Dynamics, ServiceNow, and custom CRM platforms. Integration typically involves deploying the Five9 CRM adapter, configuring screen pop rules, automating call activity logging, and enabling click-to-dial for outbound campaigns. For complex data integrations or custom workflows, INVITE’s technical team architects the solution prior to deployment. How long does a Five9 implementation take with INVITE? A standard mid-market Five9 deployment with one CRM integration and up to 100 agents typically completes in four to eight weeks. Larger implementations with complex IVR flows, multiple integrations, or dialer campaigns may run ten to fourteen weeks. INVITE provides a project timeline during the discovery phase.
