TL;DR: AvTech Financial, a group of three lending companies (auto, industrial equipment, and commercial real estate) sharing one headquarters, was losing hundreds of thousands of dollars per minute to recurring phone system outages before switching managed IT providers. Since 2020, INVITE Networks has rebuilt AvTech’s network for redundancy and segmentation, delivering 99.9% uptime and 24x7x365 support. This page is for IT and operations leaders at mid-market and financial services companies evaluating a managed IT services provider on real outcomes, not promises. Most managed IT services pitches sound similar: proactive monitoring, fast response, better security. What separates providers is what happens when something is already broken and the previous provider could not fix it. That was AvTech Financial’s starting point with INVITE Networks, and it is why the AvTech engagement is one of INVITE’s clearest examples of managed services outcomes rather than managed services promises. What Problem Was AvTech Financial Trying to Solve? AvTech Financial provides financial solutions across multiple industries through subsidiary companies specializing in auto financing, industrial equipment financing, and commercial real estate lending, all operating out of one shared headquarters. That structure created two competing requirements: the companies needed to share certain network resources and information, but each also needed to operate independently and privately on the same infrastructure. Layered on top of that was a recurring, unresolved problem: AvTech’s phone system kept going down. With a large call center at the center of its business, every minute of downtime cost AvTech hundreds of thousands of dollars. AvTech’s prior managed service provider had been unable to identify the root cause. How Did INVITE Fix AvTech’s Recurring Network Outages? INVITE engineers started where the pain was worst: the phone system outages. The team identified and resolved the root cause quickly, the kind of fast, decisive diagnosis AvTech’s previous provider had not been able to deliver. That result is what turned a single support engagement into a full managed services relationship. AvTech began routing more network projects to INVITE, and by 2020 had selected INVITE as its managed service provider for the full environment, not just the phone system. From there, INVITE ran vulnerability assessments and infrastructure audits across AvTech’s network and rebuilt it for redundancy, the same approach INVITE applies broadly across its managed services practice. The team also overhauled AvTech’s network policies to align with industry best practices and kept every device current on patches and updates, closing off a category of risk that had been going unmanaged. What Happened When INVITE Deployed New Endpoint Security? The clearest test of INVITE’s operating model came during a later Endpoint Detection and Response (EDR) rollout. Legacy antivirus software on AvTech’s endpoints conflicted with the new EDR deployment, causing instability. INVITE identified the source of the conflict and implemented a targeted fix, resulting in a clean EDR rollout and a stronger security posture overall, without the extended downtime a slower diagnostic process would have caused. INVITE’s cybersecurity solutions cover this same detection and response layer for other clients. What Results Has AvTech Financial Seen Since Partnering With INVITE? Since 2020, the partnership has produced measurable, ongoing results: 99.9% uptime on a network rebuilt for redundancy, verified through INVITE’s vulnerability assessments and auditing. 24x7x365 support that AvTech’s team can rely on for a quick response to any request, not the slow, restricted escalation path of its previous provider. Segmented, shared infrastructure that lets AvTech’s three companies share resources where it makes sense while keeping each entity’s data independent and private. Continuously patched, monitored endpoints across the environment, reducing exposure to the security risks that come with aging, unmanaged devices. Why Does Network Segmentation Matter for Multi-Entity Companies? Any organization operating multiple affiliated companies under one roof, holding companies, franchise groups, multi-entity lenders, faces the same tension AvTech did: shared resources versus independent, private operations. The fix is not choosing one over the other. It is a network architecture that segments traffic and data by entity while still allowing controlled sharing where the business needs it. That takes engineers who can get familiar with a complex, multi-tenant environment quickly and manage it with the same security discipline as a single-entity network. That is the same skill set behind INVITE’s mid-market cybersecurity and managed services work more broadly. Network outages remain one of the most common and costly IT failures organizations face, a pattern the Uptime Institute has documented in its annual outage research for years. AvTech’s experience is a specific, verified example of what fixing that pattern actually looks like in a live, revenue-critical environment. Schedule a network assessment with an INVITE engineer to see what a redundant, segmented network would look like for your organization. Frequently Asked Questions: Managed IT Services Case Studies What industry is AvTech Financial in? AvTech Financial is a financial services company providing lending solutions across multiple industries through subsidiary companies focused on auto financing, industrial equipment financing, and commercial real estate lending. How long has AvTech Financial worked with INVITE Networks? AvTech selected INVITE as its managed service provider in 2020, after INVITE resolved a recurring phone system outage that AvTech’s previous provider could not fix. The relationship has continued since, expanding from network troubleshooting into full managed services. What uptime does AvTech Financial’s network achieve? AvTech’s network, rebuilt by INVITE for redundancy through vulnerability assessments and infrastructure auditing, achieves 99.9% uptime. How do you build a network for a company with multiple affiliated entities? The network is segmented so each entity’s data and operations stay independent and private, while shared resources and select information can still move across the companies where the business requires it. This requires engineers who can learn a complex, multi-tenant environment quickly and apply consistent security controls across it. What is included in INVITE’s managed services for financial services companies? INVITE’s managed services for financial services clients include network design and redundancy, vulnerability assessments and auditing, endpoint detection and response, patch and device management, and 24x7x365 support, delivered under a single ongoing relationship rather than a break-fix or ticket-only model.
