Incorporating a CCaaS, or Contact Center as a Service, into your existing business model can take your venture to the next level when it comes to customer service and ongoing communication capabilities. Understanding AI, or Artificial Intelligence applications used in call center solutions, can assist with finding a solution or package that is right for your business and industry. With CCaaS and individualized AI use applications from INVITE Networks, your business can engage with customers utilizing email, social media, sentiment tracking, video, and much more. AI Applications in Call Centers AI applications used in call centers are becoming increasingly commonplace, as they help streamline operations while reducing manual labor and overall operating costs. Whether you sell online products or offer a service locally, ensuring your consumers and clients are satisfied with the level of customer service they receive is paramount to survive, especially when it comes to online reviews and testimonials. Harnessing the power of AI with an in-house CCaaS solution from INVITE will provide you with more time to spend focusing on the growth of your business, knowing that your customers are being tended to properly and in a timely manner. A few notable AI applications to consider with a CCaaS solution for your own business may include: Immediate Query Responses Using integrated chats or virtual customer service ticket systems, AI applications may be deployed to provide instant and immediate responses to users with questions in real time. From redirecting a user to a particular product page to rerouting their question to an appropriate staff member, immediate responses help bolster a brand’s image and reputation. Using both chatbots and even virtual assistants can help in providing top-tier customer service. Predictive Analysis One of the most useful aspects of AI applications for virtual call centers is the ability to utilize predictive analysis. Predictive analysis is often used to collect data from calls, emails, and even online shopping orders to predict potential behavior in the future. This can help with developing upsell campaigns or even increase your chances of succeeding with a cross-selling attempt. Increased Productivity Increased productivity is a natural byproduct of a working CCaaS system with the appropriate AI applications in effect. Utilizing the power of AI will allow you and your team to spend more time growing your business, adding new products, and even launching relevant marketing campaigns. Sentiment Analysis Along the same lines as predictive analysis, sentiment analysis is also becoming an increasingly popular tool in the world of AI and even online contact centers as a service. With sentiment analysis, emotions, feelings, and responses are automatically detected using both text and voice analysis solutions. This can help guide employees to provide customers with a solution that is more suitable and appropriate for their individual needs. Sentiment tracking can also determine the failure or success of an existing campaign. Explore AI for Call Centers Understanding the benefits of a CCaaS and the use of AI applications can drive sales and attract new users to your website or online store. With a highly customized solution and package from INVITE, manage in-house customer communication services with a breeze while streamlining your ability to manage other facets of your business or brand. If you’re interested in learning more about how AI applications in call centers can benefit you, contact INVITE to help get you started in the right direction.
